Private Bus Rental Singapore FAQ -
Quick Answers for Your Charter Needs

Have Questions? Get Instant, Authority-Checked Answers.

Find quick, LTA-compliant information about booking, payment, safety, and our comprehensive Singapore private bus charter services below.

LTA Compliant

Fully compliant and regulated operator.

Fully Insured

Vetted professional drivers

24/7 Reliability

Round-the-clock service and support

Transparent Pricing

No hidden fees, all-inclusive quotes.

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Booking & Payment Policies

How do I book a bus charter service in Singapore?

You can easily book your bus charter Singapore service by calling or WhatsApping us at +65 8065 3479. Alternatively, you can fill out the online booking form on our website or send an email to book@sgbus.sg. We aim to respond promptly to secure your trip details.

What details are required to get an accurate bus charter quote?

To receive an accurate quote, please provide the date, time, pick-up location, final drop-off location, the number of passengers, and the intended bus size (e.g., minibus or coach).

How far in advance should I arrange bus rental?

To guarantee your booking, especially for major events, we recommend arranging your bus rental Singapore service at least 48 hours in advance. For multi-day trips, long-term contracts, or peak season bookings, please contact us 1 to 2 weeks ahead to ensure vehicle ava

Is there a minimum hire duration for bus charter in Singapore?

Yes, standard charter services typically have a minimum hire duration of 3 hours within Singapore. This minimum duration may vary for peak season or specialized services.

What payment methods do you accept for bus charter services?

We accept full payment upon confirmation of your booking or at least 24 hours before service begins. Payment can be made via bank transfer, PayNow, Credit Card, PayPal, or Wise. We will provide an official receipt for all transactions.

Are there hidden or additional charges outside the quoted price?

No, there are no hidden fees. Our quote includes the vehicle rental, professional driver, fuel costs, all applicable Electronic Road Pricing (ERP), and necessary parking charges. Any exceptions (like extra stops or waiting time penalties) are transparently listed in our detailed booking terms.

Is gratuity for the driver included in the quoted bus rental price?

No, gratuity (tipping) for the driver is not included in the quoted price. It is customary but entirely optional and at the passenger’s discretion to reward excellent service.

What is your cancellation and refund policy?

Our refund policy provides a FULL REFUND for cancellations made 72 hours BEFORE your scheduled pick‑up time. Cancellations made between 24 and 72 hours receive a 50% refund, while cancellations with less than 24 hours notice will receive no refund for the bus rental Singapore service

Is it possible to reschedule a confirmed bus charter booking?

Rescheduling is treated as a cancellation and re‑booking. If notified 72 hours in advance, we will attempt to facilitate the change without penalty, subject to the new date’s availability

Can I make changes to my confirmed bus rental booking?

Yes, minor changes to timings or stops can be accommodated, subject to driver schedule and approval. Major changes (date, vehicle size) require at least 48 hours notice and may incur additional charges

Safety & Compliance

Are your drivers and buses compliant with LTA regulations?

Yes, absolutely. SG Bus Rental is an LTA (Land Transport Authority) Compliant Operator. All our professional drivers are fully registered, approved, and licensed by the LTA, ensuring the highest standards of safety and compliance for every bus charter Singapore service,

Does the bus rental include a professional driver?

Yes. Every private bus rental Singapore service includes a professional, LTA‑licensed driver. Our chauffeurs are experienced, ensuring high safety standards and efficient navigation throughout your journey

Are seat belts and safety features installed on all buses?

Yes, all buses in our fleet are equipped with mandatory safety features, including seat belts for all passengers, emergency exits, and first‑aid kits, as required by LTA standards

What are the driving hour regulations for your charter bus drivers?

Our LTA‑compliant drivers strictly adhere to all Singapore traffic regulations and driving hour limitations. This compliance ensures the driver is always alert, prioritising passenger safety above all

Is SG Bus Rental covered by insurance for passengers?

Yes. We maintain comprehensive insurance coverage that includes passenger liability for every journey. This provides you and your group with complete peace of mind throughout your entire bus rental experience

How often are your vehicles maintained?

Our buses undergo rigorous maintenance and inspection checks regularly, strictly following industry best practices and LTA (Land Transport Authority) guidelines. 

What is your contingency plan for a bus breakdown during a trip?

In the rare event of a breakdown, we initiate our 24/7 emergency support plan. This includes dispatching a replacement vehicle and technical team to minimise passenger delay and disruption

Who is responsible for traffic violations during the bus rental?

The driver is responsible for all traffic compliance and violations (speeding, illegal parking). Passengers are responsible for penalties related to their own conduct (e.g., littering or unauthorised activities)

Vehicle & Service Details

What vehicle sizes are available for bus charter in Singapore?

Our diverse fleet includes minibuses (e.g. 23‑seater) and large coaches (e.g., 45‑seater, 49‑seater), ensuring we can cater to any group size from small teams to large conferences

Do your buses have air conditioning and baggage space?

Yes. All vehicles in our modern fleet, from 23‑seater minibuses to 49‑seater coaches, are equipped with full air conditioning. Our large coaches also feature spacious under‑carriage compartments for secure luggage storage

Are power outlets or charging ports available on the buses?

Yes, most of our modern fleet, especially the large coaches, are equipped with power outlets or USB charging ports for passenger use. We recommend confirming availability when securing your booking

Do your large charter buses or coaches have restroom facilities?

No. Restroom facilities are available at rest area for long‑distance cross‑border trips (e.g., Singapore to Malaysia). 

Do you offer wheelchair accessible bus rental services?

Yes, we can provide wheelchair accessible buses upon request. These specialised vehicles must be booked at least one week in advance to guarantee availability and appropriate arrangements

Can I customize the route and add stops to my itinerary?

Yes, the route and stops are fully customizable. Please provide all necessary stops during the booking process. Stops added spontaneously during the trip may incur an additional waiting time charge.

Do you offer multi‑day or long‑duration bus rental services?

Yes, we provide flexible arrangements for multi‑day rentals, long‑duration contracts, and cross‑border trips. Extended bookings should be arranged at least 1 to 2 weeks in advance

Are your private bus charter services available 24 hours a day?

Yes. We provide flexible and convenient 24/7 availability for all our Singapore private bus charter services. Whether it’s an early morning airport transfer or late‑night event transport, we are available around the clock

Do you provide transportation from Singapore to Malaysia?

Yes. We specialise in seamless cross‑border bus charter services from Singapore to popular Malaysian destinations, including Johor Bahru, Malacca, and Kuala Lumpur. Please ensure you provide details on this when requesting your quote

Is smoking or vaping permitted inside the charter bus?

No. For the safety and comfort of all passengers, smoking, vaping, and E‑cigarette use are strictly prohibited inside all of our charter buses, in compliance with Singapore law

Can passengers consume food or beverages on the bus?

Passengers are permitted to consume light, non‑smelly snacks and non‑alcoholic beverages on the bus. We kindly ask that you keep the bus clean and dispose of all rubbish responsibly

Can I rent a bus for private events like weddings or parties?

Yes, our bus rental service is frequently used for private events, including weddings, family gatherings, and specialised party guest transport. We offer tailored services to match your event’s needs

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